Terms of Service

3.1 Plans

The Service is available under the following subscription plans:

All prices are in Australian dollars (AUD) and are inclusive of GST where applicable. A detailed breakdown of features by plan is available on our pricing page.

3.2 Free tier

New accounts start on the Free plan. The Free plan provides limited access to the Service at no cost and is available indefinitely. The Free plan may include a time-limited preview of paid features for new organisations, after which those features revert to their plan-appropriate availability.

3.3 Paid subscriptions

Paid plans are billed on a monthly or annual cycle, as selected at the time of subscription. Annual plans are billed upfront for the full year. Subscriptions automatically renew at the end of each billing cycle unless cancelled.

3.4 Upgrades and downgrades

• Upgrades take effect immediately. Charges are prorated for the remainder of your current billing cycle.
• Downgrades take effect at the end of your current billing cycle. If your usage exceeds the limits of the new plan, existing data is preserved but new creation may be restricted until usage is within the new plan's limits (soft-limit enforcement).
• You will not lose access to existing data as a result of a downgrade. We do not force-delete content when you move to a lower plan.

3.5 Storage overage

Paid plans (Starter, Pro, and Business) may incur storage overage charges at a rate of $3 AUD per GB per month for storage exceeding the plan's included allowance. Storage overage is an alternative to upgrading your plan. Overage charges are billed on your regular billing cycle.

3.6 Price changes

We may change the pricing of any plan at any time. Price changes will not affect your current billing cycle. We will provide at least 30 days' advance notice of any price increase via email to your Organisation's billing contact. If you do not agree to a price increase, you may downgrade or cancel your subscription before the new price takes effect. Continuing to use a paid plan after a price change takes effect constitutes acceptance of the new price.

3.7 Taxes

All stated prices are inclusive of Australian GST where applicable. You are responsible for any other taxes applicable in your jurisdiction.

3.8 Payment processing

Payments are processed by Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service and privacy policy. We do not store your full payment card details.

4.1 Account creation

You must create an account to use the Service. You must provide accurate and complete information when creating your account. You must not create accounts using false identities or on behalf of others without their permission.

4.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at contact@signplanr.com if you become aware of any unauthorised use of your account.

4.3 Organisation management

Organisation Owners are responsible for managing member access and permissions within their Organisation. This includes inviting and removing members, assigning roles, and controlling contractor access to events.

4.4 Contractor access

Contractor access to events is managed by Organisers through email invitations or access codes. All contractors must have a Signplanr account (no anonymous access is permitted). Contractors may access multiple events across multiple organisations.

4.5 Age requirement

You must be at least 18 years of age to create an account and use the Service.

6.1 Your content

You retain full ownership of all content you upload to the Service, including event details, sign data, photos, maps, artwork, reference documents, and custom field values. We do not claim any intellectual property rights over your content.

6.2 Licence to us

You grant Milo Enterprises a limited, non-exclusive, royalty-free, worldwide licence to store, process, transmit, display, and reproduce your content solely for the purpose of providing and improving the Service. This licence terminates when you delete your content or close your account, subject to our data retention periods described in our Privacy Policy.

6.3 Content responsibility

You are solely responsible for the content you upload. You represent and warrant that you have all necessary rights and permissions to upload and use your content within the Service, and that your content does not infringe the intellectual property or other rights of any third party.

6.4 Data portability

You may export your data at any time using the Service's built-in CSV and PDF export features. Upon account termination, we provide a 30-day window for data export before permanent deletion.

7.1 Our rights

The Service, including its software, design, user interface, documentation, branding, logos, and all underlying technology, is the intellectual property of Milo Enterprises (Aust) Pty. Ltd. and is protected by copyright, trademark, and other intellectual property laws.

7.2 Licence to use the Service

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes in accordance with your selected subscription plan. This licence does not include any right to:

• Modify, adapt, or create derivative works of the Service
• Copy, distribute, or publicly display any part of the Service
• Sub-license or transfer your access to the Service to any third party
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

7.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use and incorporate that Feedback into the Service without any obligation to you.

8.1 Availability

We aim to provide reliable and continuous access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

8.2 Modifications

We reserve the right to modify, update, or discontinue any part of the Service at any time. For material changes that affect paid features included in your subscription plan:

• We will provide reasonable advance notice (at least 14 days) via email or in-app notification
• If a paid feature is permanently removed, you may be entitled to a prorated refund or plan adjustment at our discretion

8.3 Beta features

From time to time, we may offer features designated as "beta", "preview", or "early access". These features are provided "as is" without warranty, may be unstable, and may be modified or removed at any time without notice.

9.1 Cancellation by you

You may cancel your paid subscription at any time through the Service (/org/billing) or by contacting us. Upon cancellation:

• Your paid plan remains active until the end of your current billing cycle
• At the end of the billing cycle, your Organisation is moved to the Free plan
• All existing data is preserved. Soft limits are enforced (new creation may be restricted if usage exceeds Free plan limits, but no data is deleted)

9.2 Account deletion by you

You may delete your account at any time through the Service (/account) or by contacting us at contact@signplanr.com. Organisation Owners must transfer ownership before deleting their account if other members need continued access. See our Privacy Policy for details on data handling upon deletion.

9.3 Termination by us

We may suspend or terminate your access to the Service at any time if:

• You breach these Terms
• Your account is used for prohibited activities
• Payment for a paid subscription fails and is not resolved within the applicable grace period
• Required by law or legal process

Where practicable, we will provide notice before termination and an opportunity to remedy the breach. In cases of serious breach, we may terminate access immediately without notice.

9.4 Effect of termination

Upon termination:

• Your right to use the Service ceases immediately (or at the end of your billing cycle, for voluntary cancellation)
• We will retain your data for 30 days to allow for data export, after which it will be permanently deleted
• Termination does not relieve you of any obligation to pay fees incurred before the termination date

9.5 Refunds

Fees are generally non-refundable. However:

• If we terminate your account without cause, you will receive a prorated refund for the unused portion of your current billing cycle
• Annual plans cancelled mid-term are not eligible for a partial refund, except where required by Australian Consumer Law
• We may, at our sole discretion, offer refunds or credits in other circumstances

10.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (Schedule 2), or any other applicable law that cannot be excluded, restricted, or modified by agreement.

10.2 Limitation where permitted

To the maximum extent permitted by law and subject to clause 10.1:

(a) Milo Enterprises excludes all liability for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, loss of goodwill, or business interruption, arising out of or in connection with your use of (or inability to use) the Service, regardless of the cause of action or the theory of liability (including contract, tort, negligence, or otherwise), even if we have been advised of the possibility of such damages.

(b) Our total aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of:

• The total fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim; or
• One hundred Australian dollars (AUD $100).

10.3 Acknowledgment

You acknowledge that the Service is a tool for managing event signage logistics and does not replace professional signage consultation, structural engineering, or workplace health and safety assessments. We are not liable for any physical damage, personal injury, or loss arising from the installation, placement, or condition of signs managed through the Service. You remain solely responsible for ensuring that all signage activities comply with applicable workplace health and safety laws, building codes, and local regulations.

12.1 Informal resolution

Before initiating any formal dispute resolution, you agree to first contact us at contact@signplanr.com and attempt to resolve the dispute informally. We will endeavour to respond within 14 days and to resolve disputes in good faith.

12.2 Mediation

If an informal resolution is not achieved within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in accordance with the ADC Mediation Guidelines. The mediation shall take place in Melbourne, Victoria, Australia, unless otherwise agreed.

12.3 Court proceedings

If mediation does not resolve the dispute within 60 days of referral, either party may commence court proceedings in Victoria, Australia. Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction at any time.

16.1 Entire agreement

These Terms, together with our Privacy Policy and any plan-specific terms presented at the time of subscription, constitute the entire agreement between you and Milo Enterprises regarding your use of the Service and supersede all prior agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Milo Enterprises.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16.5 No agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Milo Enterprises.

16.6 Notices

Notices to you may be sent to the email address associated with your account or displayed within the Service. Notices to us should be sent to contact@signplanr.com.