Requesting a Sign
Ask your signage supplier for a new sign — what it says, where it goes, how big it is and what it fixes to.
Instead of emailing a description and hoping nothing is lost in translation, you can raise a sign request directly in the app. The organiser sees it straight away, with the photo and measurements attached, and can accept it, come back to you for more information, or reject it.
Availability
Sign requests are part of the customer portal, included on the Business and Enterprise plans. The organiser also has to turn the design phase on for the event. If you cannot see a Request a sign button, that is why — ask the organiser to enable it.
Submitting a request needs an internet connection. If you are offline the form tells you: "Sign requests need a connection. Your photos and status updates still work offline." Everything else — photos and status updates on signs that already exist — keeps working without signal.
Raising a request
- Open the event in the app and tap Request a sign.
- Fill in the form (see the fields below).
- Tap Submit request.
The request appears to the organiser immediately with the status Requested, and — if they have set up notifications — the right people are emailed about it.
What to fill in
| Field | What it is for |
|---|---|
| Sign request name | A short name for the sign, e.g. "Main entry directional". Required. |
| Sign description | What the sign needs to say or do. This is the brief the designer works from — be specific about wording. |
| Requestor | The person asking for the sign. |
| Customer | The end-customer the sign belongs to, if the organiser uses customer records. Leave as None if you are not sure. |
| Location | Choose an existing location from the suggestions or type a new one — the app creates it if it does not exist yet. Pick from the list where you can: "north concourse" and "North concourse" become two separate locations. |
| Location in detail | Exactly where it goes, e.g. "left of the second set of doors, above the handle line". |
| Photo | Take photo with your camera or Choose file from your gallery. One photo of the spot saves a lot of back-and-forth. |
| Width (mm) and Height (mm) | The finished size in millimetres. |
| Quantity | How many of this sign you need. |
| Material | If you have a preference, e.g. "3mm ACM". |
| Attaching to | What it fixes to — e.g. "Glass door, fence, freestanding". |
Only the Sign request name and Requestor are strictly required, but the more you fill in, the less likely the request comes back to you for more information.
The Requestor field also matters for access: naming someone as the requestor links them to the sign, so they can see it and follow it through. If a colleague needs to watch a sign they did not raise, ask the organiser to add them on the sign's Customers card.
What happens next
The organiser does one of three things:
- Accepts the request — the sign moves to In design and artwork gets made. You are asked to review the artwork when it is ready.
- Requests more info — the sign moves to More info requested with a note explaining what is missing. You can edit and resubmit.
- Rejects the request — the sign moves to Request rejected with a reason. You can still edit and resubmit it if the reason is something you can address.
Resubmitting a request
If the organiser sends a request back, open the sign and tap Update & resubmit. The note they left appears at the top of the form under From the organiser, so you know exactly what to fix. Every field is editable and pre-filled with what you sent last time. Change what you need and tap Resubmit request.
Resubmitting updates the same sign — it does not create a duplicate. The history of the request stays intact on the sign's timeline.