Uploading Installation Photos
Add installation photos to a sign from the organiser portal — useful when a contractor sends you a photo by email or text.
Most installation photos are uploaded by contractors using the contractor app. But sometimes a photo lands in your inbox or messaging app instead — for example, a contractor without the app on hand sends you a snap from their phone. The organiser portal lets you attach those photos to the right sign yourself, so the record stays complete.
When to use this
- A contractor emailed or texted you photos.
- You took the photos yourself during a site visit.
- A photo was missed during installation and needs to be backfilled later.
If your contractor is using the contractor app, ask them to upload there — that flow captures the photo against their account and supports offline uploads. The organiser upload is for the cases where that is not possible.
How to upload
- Open the sign from your event's sign list.
- Scroll to the Photos card.
- Click Add photos.
- Select one or more image files. The uploader will work through them one at a time and show progress.
The first photo on a sign automatically becomes the main photo. Subsequent uploads are added as additional angles.
You can pick multiple files at once. If a contractor emails you a batch, save them all to a folder, then select the whole folder's worth in one go.
Supported formats and limits
- Formats: JPEG, PNG, HEIC, WebP.
- Per-sign limit: 12 photos total — the same as the contractor app. This count includes any photos the contractor has already uploaded.
- No file-size cap beyond your organisation's storage allowance.
If you try to upload more than the remaining slots allow, the extras are skipped and you will see a notice telling you how many were not uploaded.
What happens after upload
- The photo appears in the Photos card immediately, with your name shown as the uploader.
- Assigned contractors will see the photo when they next open the sign in the contractor app.
- The photo is included in PDF and CSV exports alongside contractor-uploaded photos.
- The sign's status is not changed automatically. If the sign is now installed, update the status separately using the status control on the sign.
Approved signs are locked
Once a sign has been approved, you cannot add more photos to it — this protects the audit trail of what was approved. If you genuinely need to add a photo to an approved sign, reopen the approval first, add the photo, then re-approve.
Deleting photos
Owners and admins can delete any photo on a sign from the Photos card. The deleted photo's file is removed from storage and your storage usage is updated.